Privacy Policy
Last updated: September 12, 2026
Synergy (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect through this website, how we use it, and the choices available to you. It applies to this website and the inquiries you submit through it.
Information we collect
When you submit a form on this site — an appointment request, a contact message, or an insurance question — we collect the information you choose to provide. That typically includes your name, email address, phone number, and whatever you write in the message field.
We also collect limited technical information automatically when you visit, such as your browser type, device type, and general region derived from your IP address. This is used in aggregate to understand how the site is used and to keep it secure.
How we use your information
We use the information you submit solely to respond to your inquiry, schedule and coordinate care, verify insurance benefits, and provide the services you request.
We do not sell your personal information. We do not use the contents of your inquiry for marketing purposes, and we do not add you to a mailing list without your explicit consent.
Protected health information (HIPAA)
If you become a client, the health information you share in the course of treatment is protected health information (PHI) governed by the Health Insurance Portability and Accountability Act (HIPAA).
Clinical records are maintained separately from this website and are subject to our full HIPAA Notice of Privacy Practices, which we provide to every client at intake. That notice describes in detail how we may use and disclose PHI and describes your rights regarding your records.
Please note that this website is not a secure channel for clinical information. Do not send detailed medical history, diagnoses, or other sensitive health information through a web form. If you need to share clinical details, we will arrange a secure method once we're in contact.
How we share information
We share information only in limited circumstances: with your written authorization, with treatment providers involved in your care as permitted by law, with your health insurer for benefit verification and claims, and where required by law — including the mandated exceptions relating to imminent risk of harm to you or another person, and suspected abuse or neglect.
We may use third-party service providers for limited operational tasks such as email delivery and website hosting. These providers are contractually restricted from using your information for any other purpose.
Cookies and analytics
This site may use cookies and similar technologies to remember your preferences and to measure aggregate site usage. Cookies do not identify you personally and do not contain clinical information.
You can disable cookies in your browser settings. Doing so may affect how parts of the site function, but you will still be able to reach us by phone or email.
Data retention and security
We retain inquiry information for as long as needed to respond to you and to meet our legal and professional obligations. Clinical records are retained for the period required by applicable law and professional standards.
We use administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission, access controls, and staff training. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information sent through this website.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from them through it. Where we provide services to minors, inquiries and consent are handled through a parent or legal guardian.
Your choices and rights
You may request access to, correction of, or deletion of the personal information you submitted through this website. You may also ask us to stop contacting you at any time.
To make a request, contact us using the details below. For information held as part of your clinical record, your rights are described in our HIPAA Notice of Privacy Practices.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “last updated” date above. Material changes will be communicated clearly on this page.
Contact us
Questions about this policy, or requests relating to your information, can be sent to us through the contact form on this site or by phone during business hours.
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for doing so.
This page is provided as a general description of our privacy practices and is not a substitute for the full HIPAA Notice of Privacy Practices you receive as a client, nor for legal advice. Our practices are governed by the laws and professional regulations applicable to our practice.
